Frequently Asked Questions

Services

How does Celis Produce delivery service work?

We bring fresh, seasonal, organic produce directly to your doorstep. You can choose the share type, size and delivery frequency that best fits your lifestyle, family or office size. We pre-select the contents of your share in accordance with the season’s best mix of organic produce for your share type and size. If you would like to exclude any items email us at info@celis-produce.com. Be sure to put your first and last name. There is no commitment — you can change or suspend your service to fit your schedule or vacations at any time.

How do I get started?

Signing up is easy! Create an account, enter your delivery information and select the share type, size and delivery frequency that best fits your needs. Sign me up

Is everything organic?

You can trust that 100% of the produce arriving in your share is certified organic from our trusted farmers.

Where does the produce come from?

We bring the season’s best mix of local and regional organic produce to your door by partnering with trusted organic farms in your area and region.

Can I view what’s coming in my box?

You sure can! On Fridays we post the share contents for the following week’s deliveries. Go to the products page and click on share size and it will break down each item that will go into your share.

What size box should I order?

While it can be hard to recommend a size as different families have different eating and cooking habits, we often find that a family of 2-3 enjoys the medium share size at $38.00 delivered weekly or every other week. 

Side-note: You can change your service as your needs change. Please keep in mind we need to receive notification of changes to your service by calling/emailing us two days prior to your next scheduled delivery.

How frequently should I receive a delivery?

The majority of our customers get a share every week or every other week as their main weekly source of fruits and vegetables (rather than going to the grocery store). You can also choose a monthly or one time delivery. You can change your delivery frequency as your needs change.

When is the cut-off time for making changes to my service/box type?

We need to receive all changes to your service by midnight on the Saturday before your next scheduled delivery day. Changes to your service can be made by contacting us via phone, voice message or email.

Don’t hesitate to give us a call if you need help coordinating changes to your account. We’re happy to help.

What if I receive an item in my delivery that I am not satisfied with?

As fresh produce is delicate in nature, we do our best to properly pack items for the journey to your door. If you receive produce that is damaged, or find an item missing from your order, please contact us immediately and we will make it right. Quality produce and outstanding customer service is of the utmost importance to us.

What if I need to leave for vacation?

You can easily change or suspend your service to fit your schedule or vacations by contacting us or making the edits within your account two days before your next scheduled delivery. We will put your account on hold until you give us the thumbs up to move forward again.

Deliveries

Is there an extra delivery charge?

No, we do not apply a delivery charge. The delivery of fresh organic produce to your door is included in the price of your box.

When does my share get delivered?

We have set schedule days for our deliveries. Please view our delivery zone and see when we are in your neighborhood.

Do I need to be home to receive a delivery?

You sure don’t. Our drivers leave your share on your doorstep (or as detailed in your delivery instructions). If your building requires a key or security code, please notify us immediately so we can coordinate the delivery of your share. 
As our deliveries may occur very early in the morning or afternoon, please tell your family and home members that you’re expecting a delivery.

What if I live in a gated community or apartment with a security gate?

We are often able to deliver to gated communities/apartment complexes. If your building requires a key or security code for access, please contact us so we can coordinate the delivery of your box.

Account Information

Do I have to sign up to receive a box?

Yes. In order for you to receive our service, we ask that you sign up and provide information such as your address, delivery instructions and payment information. During the sign-up process, you will choose the box type, size and delivery frequency that best fits your needs.

How am I billed for the box?

You are billed the same day of sign-up. If you choose a weekly delivery, you will be billed the day before your scheduled delivery, same goes for bi-weekly.

How do I suspend or cancel my deliveries?

There is no commitment and you can cancel our services at any time. Please contact us two days prior to your next delivery so we can ensure proper cancellation.

Join the fresh ride!

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